Customer Support

Hours & Directions

MUSEUM & TASTING ROOM:Open daily Monday–Friday, 10 am to 3 pm

BEEKEEPING TOURS: Monday-Friday 10 am & 1 pm (reservations recommended), weather permitting. Visit our Beekeeping Tour page for more information.

TO GET HERE,take Napoopoo Road off Highway 11, immediately south of mile marker 111. Continue on Napoopoo Road for approximately 4.5 miles. Turn right at the stop sign to continue on Napoopoo Road. Turn right at Big Island Bees sign immediately past Hawaiian Host Macadamia Factory and Kealakekua Estates (Meli Road). Follow winding lane 2/10 mile and turn right at our gate, where you will find a parking lot in the front.
Click here to watch a time-lapsed video of the drive following these directions to our farm.

82-1140 Meli Road, Suite 102
Captain Cook, HI 96704

Please use directions above or google maps. Do not follow GPS instructions.

Contact Us

FOR CUSTOMER SUPPORT REGARDING WEB ORDERS: Please contact Lori at 808-328-7318 ext. 0 or email us and write "Web Order" and your order number in the subject.

TELEPHONE (OFFICE): 808-328-7318
TELEPHONE (MUSUEM / TOURS): 808-328-1315
FAX: 808-328-9478


Big Island Bees
81-990 Halekii St #1777
Kealakekua, HI 96750

Shipping Information

All shipments are shipped Priority Mail via United States Postal Service. We offer free shipping to U.S. destinations on orders of $100 or more. Orders shipped outside the U.S. don’t qualify for free shipping.


U.S. shipments of less than $100: $16
Canada: $41 to $123 depending volume shipped
JP-AU-UK-CH and others: $60-$180 depending on volume shipped

Rewards Program

We now offer a rewards program! You can earn stars for a variety of activities like making a purchase and following us on social media which can then be redeemed for discounts and more.

HOW TO PARTICIPATE You can earn stars as a guest or a member but in order to redeem your stars for a reward, you will need to register to become a member.

Launch the program panel by clicking here to learn more and manage your stars.

Payment & Returns

Accepted forms of Payment:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal

Billing & Account Information 

  • The credit card used for payment at checkout is charged upon completion of the online transaction. An order confirmation will be sent to the email address used at checkout.
  • You do not need to sign up for an account in order to make a purchase, however doing so will allow to you view previous orders and avoid having to fill out customer information each time you check out.
  • Sales tax and shipping charges will be applied at checkout. Sales tax is calculated per the regulation of your state.
  • Please contact us if you have any other questions about billing or your account.


Big Island Bees takes great pride in our products. If for some reason you are not satisfied with your purchase, you may return it for replacement or a refund within 30 days of purchase. For more information about our return policy, see our 30 Day Satisfaction Guarantee.

  • All returns require a Big Island Bees receipt.
  • Purchases made from unauthorized sellers are not eligible for return.
  • Shipping charges are non-refundable.
  • All returns must be made within 30 days of receipt.
  • Please return via USPS Flat Rate with original packaging. Big Island Bees cannot be responsible for theft or packages lost in transit.

Please return items to:

Big Island Bees
81-990 Halekii St. #1777
Kealakekua, HI 96750